Reference

Our Terms & Conditions Explained

When you open an account with us, you're entering into a straightforward agreement.

Account ownership & verificationPayment and withdrawal rulesYour data and privacy

What Our Terms Cover

lotterywest Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Terms and Conditions set out the legal relationship between you and lotterywest. They cover how you create and use your account, the eligibility rules for opening one, how deposits and withdrawals work across our payment methods, what games are available to you where local law

1
permits, and how we handle disputes. The terms also explain account suspension and termination, your responsibilities as an account holder, and our liability limits. When you open an account, you agree to these terms in full. Access to specific games and features depends on local law
2
and your location within Indonesia. We update these terms periodically, and when we do, we'll notify you through your account dashboard so you always know what's current.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Contact Us About Terms Questions

If you have questions about our terms or need clarification on any policy, our support team is here to help.

YOUR PROTECTION

How We Handle Your Data and Account Security

Our terms spell out exactly how we keep your account safe and what we do with your information.

Data Encryption

All account information, payment details and transaction history are encrypted using industry-standard SSL protocols. Your data is stored on secure servers and accessed only by authorized staff.

Cookie and Tracking Policy

We use cookies to keep you logged in, remember your preferences and improve the lobby experience. You can manage cookie settings in your browser; disabling them may limit some features.

Account Verification

We verify your identity when you open an account and before your first withdrawal. This protects both you and us against unauthorized access and fraud.

Data Retention

We keep your account data for as long as you have an active account. After account closure, we retain records only as long as local law requires — typically two to three years.

Policy Updates

When we change our terms, we notify you via your account dashboard at least two weeks in advance. You can review changes and accept or decline continued use.

Rights and Contact

You can request a copy of your data, ask us to correct information, or request account deletion by contacting support. We'll process these requests within 30 days under local law.

Terms & Conditions: Answers to Your Questions

Yes. Our terms are a binding agreement between you and lotterywest. You accept them during account creation by ticking the confirmation box. You can read the full document before you sign up, and you can request a copy at any time through your account settings.

If we find a breach — such as using multiple accounts, playing from a restricted location, or making unauthorized deposits — we may suspend your account and hold your balance while we investigate. Serious breaches can result in permanent account termination.

We can update our terms, and when we do, we'll email and notify you through the dashboard at least two weeks before the changes take effect. You can choose to continue or close your account; continued use means you accept the new terms.

You must meet the legal age to play where you are located. Eligibility also depends on local law in your region of Indonesia. We verify age and location during account creation and may ask for supporting documents before your first withdrawal.

Your balance belongs to you. If you close your account, you can withdraw your remaining balance according to our withdrawal procedures. If your account is inactive for 12 months, we may freeze it; contact support to reactivate and access your funds.

Report any disputed transaction to support immediately with details and your account reference. We investigate and work with your payment provider — DANA, OVO, GoPay or QRIS — to resolve it. Most disputes are resolved within 15 days.

Our liability is limited to the amount you have in your account balance, except where local law prohibits such limits. We are not liable for indirect losses such as lost earnings from missed bets. Check our full terms for complete liability details.

Our Terms & Conditions Explained

How to Contact Us About Terms Questions

How We Handle Your Data and Account Security

Data Encryption

Cookie and Tracking Policy

Account Verification

Data Retention

Policy Updates

Rights and Contact

Terms & Conditions: Answers to Your Questions

01 Do I have to accept the Terms and Conditions to open an account?

02 What happens if I don't follow the terms?

03 Can lotterywest change the terms after I open my account?

04 What are the age and eligibility requirements?

05 Who owns my account balance if I close or stop playing?

06 How do I dispute a charge or transaction on my account?

07 What is your liability if something goes wrong on my account?

Related Pages