Reference

Understand Your Rights and Our Rules

When you open an account on lotterywest, you're agreeing to terms that protect both you and our platform.

Account eligibility depends on local lawYour data is encrypted and retained securelyWithdrawals verified within 24 hoursSupport in English and local languages
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lotterywest Understand Your Rights and Our Rules
REACH US WHEN NEEDED

Contact Channels for Policy Questions

Live Chat Our legal support desk is available weekdays 08:00–20:00 Indonesia time (UTC+7).
Email Support Send formal requests, complaints or data access inquiries to [email protected].
Account Settings View your stored data, verify your account status and see your transaction history directly…
HOW WE PROTECT YOU

Data Security, Cookies and Account Rules

Data Encryption

Every deposit, withdrawal and personal detail you submit is encrypted using SSL 256-bit protocol. Your payment info — whether DANA, OVO, GoPay or QRIS — never touches our servers unencrypted. We audit this monthly.

Cookie & Tracking Policy

We use cookies only to keep you logged in and track your session activity for fraud prevention. No third-party trackers follow you outside lotterywest. You can clear cookies anytime from your browser; your account remains secure.

Account Verification

Before your first withdrawal, we verify your phone number and identity document. This takes 10–30 minutes on most working days. Verification is a one-time step, then all future withdrawals process without re-verification.

Data Retention

We keep your account data for five years after closure or inactivity, as local law requires. Transaction records are archived securely and made available to you on request via support email within 48 hours.

Account Deletion

You can request permanent account deletion by emailing [email protected] with your account ID. We process deletion within 14 days and erase all personal data except transaction records retained by law.

Dispute Resolution

If you dispute a charge or believe an error occurred, contact support with your transaction ID and date. We investigate all disputes within seven business days and respond with findings and any corrective action.

Legal Questions Our Players Ask

Account eligibility depends on local law in your region. You must be of legal age in your jurisdiction, provide a valid ID during verification, and live in a location where lotterywest's services are permitted. When you sign up, our system checks your location automatically. If you're unsure, contact support at [email protected] before depositing.

We encrypt all data you share — your name, ID, email, phone and payment details — using 256-bit SSL. Personal data is stored on secure servers and never sold or shared with marketing companies. Only our payment processors see your DANA, OVO, GoPay or QRIS details during transactions. You can request a full copy of your data anytime.

Email [email protected] requesting permanent closure. We'll freeze your account immediately, process any pending withdrawals within 48 hours, and delete your personal data within 14 days (transaction records are kept for five years by law). You cannot reopen the same account after deletion.

Your first withdrawal requires identity verification, which typically completes within 10–30 minutes on weekdays. After that, all future withdrawals process directly to your DANA, OVO, GoPay or QRIS account within 24 hours. Weekend withdrawals may take until Monday morning to clear.

If you dispute a transaction, contact support within 30 days with your transaction ID and reason. We investigate all complaints within seven business days and provide a written response. If we find an error, we correct it immediately. Unresolved disputes can be escalated to our formal resolution board.

We use functional cookies only — to keep you logged in, prevent fraud and improve session stability. No third-party advertisers track you on lotterywest. You can disable cookies in your browser anytime without losing account access. We never sell or share your browsing data.

Yes. Email [email protected] with your account ID and request 'data access' or 'GDPR subject access request'. We provide all your personal data, transaction history and account records in a readable format within 48 business hours. The first request per year is free.

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