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How We Handle Your Privacy on lotterywest

When you open an account with us, your personal information stays secure under clear, transparent practices.

Account security and encryptionTransparent data handlingYour control over your information
lotterywest How We Handle Your Privacy on lotterywest
REACH OUR TEAM

Contact Us About Your Privacy

Email Support Send privacy requests to [email protected]. We respond within 48 hours on weekdays.
Live Chat Open the chat widget in your account lobby (available 09:00–23:00 Indonesia time, seven days…
Account Settings Visit Settings → Privacy in your account dashboard to review your data preferences, update…
HOW WE PROTECT YOU

Security, Cookies and Your Data Rights

Data Encryption

All communication between your device and our servers uses SSL 256-bit encryption. When you deposit via DANA, OVO, GoPay or QRIS, payment credentials are processed through secure tokenisation—we never store raw card or bank details.

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies to remember your game preferences. Analytical cookies help us see how the lobby performs on mobile versus desktop. You can disable non-essential cookies in your browser settings without losing account access.

Account Verification

When you withdraw, we verify your identity by cross-checking your name, phone number and registered bank account. Large withdrawals may require a video call with our compliance team to confirm you authorised the request.

Data Retention

We keep your account data while your account is active. After you close it, we retain transaction records for seven years to comply with local financial law, then securely delete personal details like your phone and email address.

Third-Party Access

We share anonymised gameplay data with game studios (to improve their titles) and transaction data with payment partners (to process DANA, OVO, GoPay and QRIS transfers). We never share your email or phone with advertisers or marketing networks.

Your Rights and Changes

You have the right to access, correct and delete your personal data. To exercise these rights, log into your account, go to Settings → Privacy, or email [email protected] with your request and we'll respond within 15 business days.

Privacy Policy Frequently Asked

We collect your name, date of birth, email address, phone number, residential address and banking details (account holder name and bank name). If you play from Yogyakarta or Denpasar, we record your city for payment routing. We also collect IP address and device type to detect fraud and comply with local law.

We retain transaction records and account identifiers for seven years to meet legal and tax requirements. Personal contact details like your email and phone are deleted within 30 days of closure. You can request a full data deletion report via Settings → Privacy before you close.

No. We never sell your personal information. We only share transaction data with DANA, OVO, GoPay and QRIS providers to process your deposits and withdrawals. Game studio partners receive anonymised gameplay stats only—no names, emails or payment details.

Yes. Log into your account, go to Settings → Privacy, and choose 'Download my data' to receive a file of everything we hold. To request deletion of non-essential data, email [email protected]. We respond within 15 business days, depending on local law.

Payment details are tokenised—we convert them into secure codes and never store raw account numbers. Your deposits are processed over encrypted channels (SSL 256-bit), and payment providers handle the final transaction. Withdrawals require identity verification before funds leave our system.

Cookies are small files that help us keep you logged in and remember your game preferences. You can disable non-essential cookies (analytics and marketing) in your browser without losing access to your account or the lobby. Essential cookies for security and login cannot be switched off.

Email [email protected] or open live chat in Settings → Help (09:00–23:00 Indonesia time daily). Describe your concern and include your account number. Our team investigates within 48 hours and explains how we've addressed it or how to escalate further.